Operations Center Duties:

• Schedules and coordinates flow of work based on customer orders, establishes priorities and
• availability of personnel, equipment and resources;
• Ensure tugs are properly crewed and operated;
• Develop and monitor procedures and programs to track company and crew activities;
• Maintain the Daily Towing Forecast;
• Maintain Daily Log in a professional and complete manner;
• Track Great Lakes cargo vessel traffic;
• Communicate with Customer/agents;
• Research, preparation and distribution of weekly forecast;
• Execute Work Rules for tug crews in accordance with their respective Labor Agreements;
• Carry out and complete any assignments assigned by Supervisor;
• Coordinate chemical testing of individuals as required;
• Notify designated individuals of significant events occurring during shifts;
• Assignment to special projects as necessary.

Operations Department Duties:

• Daily supervision and operation of Company tug fleet including union relations, tracking personnel qualifications, hiring and training of personnel, respond to company problems and emergencies on a 24-hour per day basis;
• Management of crews for repair & maintenance of company tugs, in addition to assigned towing;
• Servicing company customers;
• Identify and develop new business opportunities;
• Continue to develop & implement policies and procedures.

Required Skills and Abilities:

• Computer Skills: MS Office Software Suite; Internet-based networking;
• Knowledge of Local and Federal regulations pertinent to the tugboat and towing industry;
• General knowledge of tug maintenance systems and equipment;
• Ability to deal with others using courtesy, tact, and good judgment;
• Maintain the confidentiality of all sensitive communications;
• Ability to understand and execute complex oral and written instructions;
• Ability to work independently with minimal or no guidance;

Performance Measurements

• Safe and efficient operation of Company tugs;
• Effective utilization of company assets;
• Customer satisfaction;
• Employee feedback on scheduling, courtesy and communications;
• Accuracy of prepared paperwork and files.

Highlights

We offer an excellent benefits package that includes healthcare, dental, vision, short-term and long-term insurance, 401(k) profit sharing plan, vacation time, sick time and company paid holidays.

How to Apply

Submit your application online or print and email or mail in by visiting our Careers page.

Position Requirements Duties & Responsibilities

General QA/QC Requirements

• Maintains key metrics, control systems and recordkeeping criteria for all quality testing, procedures and protocols;
• Reviews work packages prior to start-work for completeness, accuracy and compliance with technical specifications and contractual requirements;
• Performs in-process work surveillances and monitors compliance with workmanship standards
• Maintains library of applicable quality reference materials, including all training certificates and welders’ qualification certification of shipyard employees and other qualifications;
• Executes inspections according to QA/QC plan and the established inspection procedures/techniques;
• Maintains test equipment calibration/certification and specifies test equipment to satisfy requirements established in test and inspection plans.
• Ensures vessels are built in accordance with contract and regulatory standards and maintains documentation of compliance. Coordinates with customers and regulating bodies to obtain approvals as required during construction;

Knowledge, Education, Skills, and Abilities Required

• Proficient use of Microsoft Office and other project management software is required.
• Completion of four years of college level course work equivalent to a B.S. in production management or engineering and two years Quality Inspection/Testing experience in waterfront or fabrication facilities; or any equivalent combination of experience and training which results in the required knowledge, skills and abilities.
• Experience performing weld inspections and welder certifications preferred.
• Marine/waterfront experience is desirable.
• NDT Level II

Minimum Work Environment Requirements 

• Wear Personal Protective Equipment (PPE) appropriate to current or daily job duties
• Be fit for a respirator
• Carry up to 50 pounds
• Constantly climb stairs and ladders on daily basis
• Bend, twist, kneel and reach constantly
• Endure noise, fumes, dust and inclement weather

Other

• Any additional duties as required by management.
• The first ninety (90) days of employment will be an introductory period including on-the-job training. Successful completion of the introductory period is required for continued “at-will” employment.

Highlights

We offer an excellent benefits package that includes healthcare, dental, vision, short-term and long-term insurance, 401(k) profit sharing plan, vacation time, sick time and company paid holidays.

Apply Online

Upload cover letter and resume with salary requirements here:

Apply by Mail

Submit cover letter and resume with salary requirements to:

Attn: Human Resources
The Great Lakes Towing Company
4500 Division Avenue
Cleveland, OH 44102

Miscellaneous

Candidates must be able to pass background check and have E-verify authorization.

The Great Lakes Group is an Affirmative Action, Equal Employment Opportunity Employer; M/F/V/D.